Field service ERP · Client product
A custom ERP and a React Native field-service app built for Maheshwari Infotech, a consumer appliances enterprise. Customers raise complaints with photos and warranty details; technicians are dispatched, verify completion by OTP, pick repair parts and generate invoices — while the admin panel manages 500+ active customers and 1,000+ service complaints.
Service complaints
Invoice INV-208
Drum bearing × 1₹1,450
Service charge₹350
Total₹1,800
OTP verified · PDF emailed
MIISCO / 01What we built
Built for: Service teams, technicians and customers of a consumer appliances business
01 / Admin console
ERP for service complaints, technician dispatch and automated invoicing.
Internal tool · access restricted
02 / Mobile app
Customer and technician app for complaints, OTP job sign-off and in-app invoicing.
Service teams relied on manual calls and paperwork to coordinate complaint assignments, job verification and billing — causing delays and errors.
Built a role-based mobile app with structured complaint flows, an OTP handshake for job sign-off and in-app invoice generation.
Synchronising complaint state between customer and technician in real time while staying usable in low-connectivity field conditions.
Reduced complaint resolution time and eliminated manual billing — a fully digital, end-to-end workflow on iOS and Android.
MIISCO / 02How it's engineered
Complaint routing, technician dispatch and status timelines replace phone calls and paperwork.
Jobs are signed off by a one-time code exchanged between customer and technician.
Parts, quantities and totals calculated automatically, exported as PDF and emailed.
Offline-resilient mobile app that keeps state in sync when connectivity returns.
Maheshwari Infotech is business automation in practice: a manual, phone-driven operation turned into one digital workflow across an ERP and a mobile app.
MIISCO / 03More live products
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